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Terms of Service for the Red Hill’s Small Farm Alliance Online Farmer’s Market

All Members of the Red Hills Small Farm Alliance Online Farmer’s Market (RHO) must agree to be bound by the following Rules (which may be modified at any time by the RHO) and by applying to become a Member agree to be so bound:

Expectations for the Customer:

  1. Each order placed by a customer is a legally enforceable contract.If a customer fails to pickup an order, the customer is still obligated to pay for the items in the order.
  2. RHO staff will inspect and pack all orders prior to pickup. In the event that a product is damaged during packing or is found to be of poor quality, RHO will provide a store credit to the customer.
  3. The goal of RHO is to provide the highest quality produce, and this requires our member farmers/producers to deliver market-grade products.The customer understands that since many of RHO farmers do not use pesticides or herbicides, fruits and vegetables may have cosmetic inconsistencies (i.e., produce will not look "perfect"). 


Expectations of the Producer/ Farmer:

All produce and market items must be of top quality.  RHO market management reserves the right to turn away any items deemed unacceptable. All Producers are ultimately responsible to the customer for the quality and freshness of all items that they produce and sell on RHO. 

  1. Producers’ farm/business operations for RHO products must be within a 100-mile radius of Tallahassee, Florida. 
  2. Producers must be the originator of all items being sold.  No buying and reselling of produce or other products are allowed. 
  3. The producer's farm or business shall be visited and their operations reviewed by RHO representatives before his/her application will be considered for approval. Beginning in 2018, farms and businesses will begin receiving follow-up visits with the expectation that all members will be visited at a minimum of every other year. 
  4. All RHO producers are encouraged to participate in a minimum of one four-hour market day per year to keep them familiarized with produce drop-off procedures and market packing operations. 
  5. Prior to any Producers selling on RHO, a $50.00 annual market registration fee is required for market participation. The funding dues cycle runs from August 1 through July 31st.  Members joining in January will have their fee pro-rated to $25.00 and will then pay the full amount in August. Producers who have not paid their dues by August 31st shall be removed from participation in the market until such dues are paid. A late fee of $25.00 will be assessed to reinstate the producer.
  6. Producers may sell items that they have assisted in producing on a participating RHO farm in good standing. RHO producers cannot buy items from another farm and sell them on RHO as their own product. 
  7. Producers who farm in more than one location under the same name shall have all locations reviewed by a RHO representative.  
  8. Saleable products include:
    1. Any vegetable grown by the seller from seeds, sets, or seedlings, or as outlined in #6 above.
    2. Any fruits, nuts or berries grown by the seller from trees, bushes, or vines on the seller’s farm, or as outlined in #6 above.
    3. Any plant grown by the seller from seed, seedling, transplant or cutting, or as outlined in #6 above.
    4. Bulbs propagated by the producer.
    5. Honey harvested directly from the producer's bees and bottled and labeled according to state requirements.
    6. Fresh cut or dried flowers grown by the producer.
    7. Item Price and unit name must be posted at the time of listing for all items for sale. 

SALEABLE ITEMS REQUIRING PERMITS/AUTHORIZATIONS:

All prepared food items, meat, fish, eggs and cheese sold shall meet state and local health regulations including the inspection of the prepared foods producer's kitchens by FDACS inspectors and labeling in compliance with current regulations. Producers shall have a copy of their current inspection form on file with RHO. 

No water or ice that comes into contact with meat or fish may be deposited or allowed to drain onto the market premises.

  1. Eggs produced by the producer's poultry and processed in accordance with Florida law: Egg producer’s must have a current Florida Poultry and Egg permit on file with the RHO.
  2. Fresh baked goods made by the producer:  All baked goods must be wrapped and produced in a certified kitchen. A current kitchen certification shall be on file with RHO.
  3. Frozen goods: Frozen foods shall be frozen solid and have a temp of 32F / 0C or lower.  Frozen foods will be rejected if not frozen or if there is reason to believe it has thawed and been refrozen. Signs of temperature abuse include:
    • Fluids or moisture stains on boxes or packaging (that is not the result of the product being on ice)
    • A large presence of ice crystals on the product
    • Excessive frozen liquid in the packaging
  4. Preserves, jams, jellies, etc. and low risk processed foods, made by the seller in a certified and inspected kitchen.  High Acid or Acidified foods (pickles, tomato products, etc.) may be sold if the seller has passed the FDA certification course.  A copy of the producer’s current certification must be on file with RHO.
  5. Fish, meat, cheese, and milk from animals raised and maintained by the producer. All products shall be produced and packaged in accordance with Florida Law. All current appropriate licensing and certifications shall be on file with RHO.

AGRICULTURAL CERTIFICATIONS:

All items sold by a producer as “Certified Organic” or “Certified Naturally Grown” must meet all the requirements of the program the producer is claiming certification under.   Sellers of certified organic items must have a current copy of their certification on file with RHO. Only those producers with current documentation of the certification may display signs or packaging logos using the terms, “certified organic” (for National Organic Program), and “Certified Naturally Grown” (for the CNG program).

NON-SALABLE ITEMS: 

  1. Raw milk may not be sold through RHO.
  2. No animals may be sold or given away at RHO.

ADMINISTRATIVE ITEMS:

  1. All products should be labeled with the producer’s name and name of the product, and the selling unit (1/2 pound, bunch, etc). Labels should be of sufficient quality to adhere to the package through handling by RHO staff during order preparation. The name of the product on the label should match exactly the name of that product as it was listed on the market.
  2. Producers are expected to be on time when bringing their products to the Market. Not arriving on time impacts packing and deliveries.Being more than 15 minutes late shall result in a $15 fine for every late occurrence, to be deducted from the producer’s monthly check. Producers who will arrive late to market are expected to call market staff to let them know they are running late and what time they will arrive; this does not negate the assessment of the $15 late fee.If a producer is late due to an unavoidable emergency, as determined by market staff, the fine will be waived for that day.
  3. Producers will be paid monthly for their products sold.  To assist with administrative costs, RHO receives 15% of sales revenue from each participating producer.  This amount is reduced to 10% for each month in which producer volunteers 4 hours toward supporting RHO activities or Market assistance. 
  4. All Producers, by becoming a member of the Red Hills Small Farm Alliance Online Farmer’s Market, agree to indemnify the Red Hills Small Farm Alliance against any liability for any claims or damages resulting from that Producer’s products sold, including all attorneys’ fees and costs incurred by the Red Hills Small Farm Alliance in defending itself from any such claim.
  5. A service fee of 6% is added to each customer transaction made through the online market to help cover operational costs.

Updated March 19, 2018?